Personal Data Protection
crowm99

1. Introduction

This Privacy Policy is issued by crowm99 ("we", "our platform") to explain how we collect, use, disclose, transfer and store the personal information of users who register and use our services on the website crowm99.org.

By registering an account or continuing to use the crowm99 platform, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

2. Personal Information We Collect

crowm99 collects various categories of personal information depending on the nature of your interaction with our platform. Data collection is carried out only for legitimate purposes that are necessary for the operation of our services.

Information provided directly by you:

• Full name as it appears on your identification document (MyKad or passport)
• Identification card number (MyKad) or passport number
• Date of birth for verification of the 21-year age limit
• Email address and mobile phone number
• Account username and password (stored in encrypted form)
• Payment account information such as e-wallet account numbers or bank details for deposit and withdrawal purposes
• Any information you provide when contacting customer support

Information collected automatically:

• Device IP address and network information
• Browser type and operating system
• Activity data on the platform including betting history and transactions
• Cookie information to improve the user experience
• Login session time and duration

3. Purposes of Personal Information Processing

The personal information we collect is used specifically for the following purposes. We do not process your data for any purpose outside the scope stated here without obtaining your consent first.

• Identity Verification and Account Management: processing registrations, verifying age of at least 21 years, and managing user accounts securely.
• Financial Transaction Processing: facilitating deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, and processing withdrawals to your account within 5-30 minutes.
• Customer Support: providing effective assistance via live chat and email in Bahasa Melayu and English, 24 hours a day, 7 days a week.
• Legal Compliance and Fraud Prevention: fulfilling international licensing obligations, conducting monitoring to prevent fraudulent activities, money laundering and platform abuse.
• Service Improvement: analysing usage patterns to develop new features and improve the user experience.
• Marketing Communications: sending information about bonuses, promotions and platform updates — only to users who have given their consent.
• Responsible Gambling: monitoring betting activity to identify signs of problem gambling and support players who need assistance.

4. Disclosure of Information to Third Parties

crowm99 does not disclose your personal information to third parties except in the circumstances stated below and only to the extent necessary for those purposes.

• Payment Service Providers: transaction information is shared with payment processors we work with to complete deposits and withdrawals. They are bound by strict confidentiality obligations.
• Regulatory and Licensing Bodies: we may be required to disclose certain data to international licensing authorities as part of our compliance obligations.
• Law Enforcement: when required by court order or a lawful request from law enforcement agencies, we will disclose the necessary information.
• Technology Providers: technical infrastructure providers, analytics software and security tools used by crowm99 may process data solely in the capacity of service providers, under binding data protection agreements.

5. Cookies and Tracking Technologies

crowm99 uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Essential Cookies: required for core platform functions such as maintaining your login session and account security. These cookies cannot be disabled.
• Performance Cookies: collect usage data in aggregate and anonymous form to help us understand how users interact with the platform.
• Preference Cookies: save your preferences such as language settings and recent records so you do not need to reconfigure them each time.

You can manage cookie settings through your browser. However, disabling essential cookies may affect your ability to use certain features of the crowm99 platform.

6. Data Retention Period

crowm99 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Our general principle is not to store data longer than required.

• Active account data is retained for the duration your account remains active, plus the required compliance period after account closure
• Financial transaction records are retained for the period specified by international licensing bodies for audit purposes
• Customer support communication logs are retained for a sufficient period to resolve any disputes
• Anonymised analytics data may be retained for a longer period for service improvement purposes

When data is no longer needed, we will delete or anonymise it in a secure manner to ensure it cannot be recovered or identified.

7. Your Rights as a Data Subject

As a crowm99 player, you have certain rights regarding your personal information. We respect these rights and will process your requests within a reasonable timeframe.

To exercise any of the above rights, please contact the crowm99 support team via 24/7 live chat or email us at [email protected]. We may need to verify your identity before processing the request to protect the security of your account.

8. Data Security Measures

crowm99 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or unintentional disclosure.

• SSL/TLS encryption for all data communications between your browser and our servers
• Passwords are stored in a hashed format that cannot be decrypted
• Two-factor authentication (2FA) is available for an additional layer of account security
• Continuous security monitoring to detect suspicious activity
• Regular penetration testing by independent security experts
• Information security training for all staff who handle personal data
• Clear incident response procedures in the event of a data breach

In the event of any data security breach affecting your personal information, crowm99 will notify you via your registered email within the timeframe required by our licensing obligations.

9. Cross-Border Data Transfers

As an online platform operating under international licensing, your personal data may be transferred to and processed outside Malaysia. In such cases, crowm99 ensures that these data transfers are protected by appropriate safeguards.

Every international data transfer is carried out on the condition that the receiving party complies with data protection standards equivalent to or stricter than those applicable in Malaysia. Binding data processing agreements are signed with all partners involved in processing your data.

10. Amendments to This Privacy Policy

crowm99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our services, legal requirements or industry best practices.

Any material amendments will be communicated to you via a prominent notice on the crowm99 website or by email to your registered address. The effective date of the latest version is always stated at the top of this document. Your continued use of our services after such notice constitutes your acceptance of the amended terms.